Incident Management
ServiceNow
ITSM — create, update, and query incidents, problems, change requests, and CIs.
Command it in chat
Ask the Orbit Assistant about your ServiceNow data in plain English — it plans the API calls and answers clearly, not with raw JSON.
Automate it with skills
Put ServiceNow inside autonomous skills and playbooks that run on schedules, webhooks, or events — and chain it with your other tools.
Governed by default
Set action policies and member access, require approvals where needed, and review recorded activity. Supported autonomy modes depend on your plan.
15 built-in actions
Explore fictional results in workspace Simulated mode before connecting credentials. Real actions follow workspace approval policies; validate the actions you need with your own account.
List Incidents
list_incidents
Get Incident
get_incident
Create Incident
create_incident
Update Incident
update_incident
Close Incident
close_incident
Add Work Note
add_work_note
Search Records
search_records
List Change Requests
list_changes
Create Change Request
create_change
List Problems
list_problems
Create Problem
create_problem
List CMDB Configuration Items
list_cmdb_cis
Get Configuration Item
get_ci
List Service Catalog Items
list_catalog_items
List Users
list_users
Explore before you connect
Explore ServiceNow in a workspace with fictional sample data before adding credentials. Workspace simulations may use AI Power; signup may require a beta invite.
Explore in a workspace