Incident Management
Jira Service Management
IT service desk with issues, queues, SLA tracking, and approvals.
Command it in chat
Ask the Orbit Assistant about your Jira Service Management data in plain English — it plans the API calls and answers clearly, not with raw JSON.
Automate it with skills
Put Jira Service Management inside autonomous skills and playbooks that run on schedules, webhooks, or events — and chain it with your other tools.
Governed by default
Set action policies and member access, require approvals where needed, and review recorded activity. Supported autonomy modes depend on your plan.
6 one-click shortcuts — plus the full API
These cover common tasks. API exploration depends on your plan, vendor permissions and supported endpoints. Workspace simulations use fictional data and may use AI Power. Real actions follow workspace approval policies and vendor limits.
List service desks
list_service_desks
List my requests
list_requests
List request types
list_request_types
Create request
create_request
Comment on request
add_comment
List queues
list_queues
Explore before you connect
Explore Jira Service Management in a workspace with fictional sample data before adding credentials. Workspace simulations may use AI Power; signup may require a beta invite.
Explore in a workspace