Incident Management
Freshservice
Cloud ITSM for IT teams — tickets, assets, changes, and CMDB.
Command it in chat
Ask the Orbit Assistant about your Freshservice data in plain English — it plans the API calls and answers clearly, not with raw JSON.
Automate it with skills
Put Freshservice inside autonomous skills and playbooks that run on schedules, webhooks, or events — and chain it with your other tools.
Governed by default
Set action policies and member access, require approvals where needed, and review recorded activity. Supported autonomy modes depend on your plan.
6 one-click shortcuts — plus the full API
These cover common tasks. API exploration depends on your plan, vendor permissions and supported endpoints. Workspace simulations use fictional data and may use AI Power. Real actions follow workspace approval policies and vendor limits.
List tickets
list_tickets
Get ticket
get_ticket
Create ticket
create_ticket
Add note to ticket
add_note
List changes
list_changes
List assets
list_assets
Explore before you connect
Explore Freshservice in a workspace with fictional sample data before adding credentials. Workspace simulations may use AI Power; signup may require a beta invite.
Explore in a workspace