Support teams

SLAs that defend themselves

Watch the queue, draft replies, escalate breaches, and keep the team posted — before customers notice the wait.

Try it with demo data Watch the demo

Without OrbitAPI

SLA breaches are discovered after they happen

Agents burn time re-typing the same first responses

Escalations depend on someone watching a dashboard

With OrbitAPI

“Find tickets about to breach SLA, draft replies, and post a summary to Slack.”

Four at-risk tickets found, replies drafted for agent review, escalation channel notified.

“Every morning at 8, brief me on overnight tickets by priority.”

A scheduled skill delivers the digest daily — no prompt needed.

Works with your stack

One-click bundle

Support Ops

Ticketing + email + chat with an SLA Breach Watch playbook and a Support Triage skill out of the box — try the whole loop on simulated tickets first.

Installs fully simulated — nothing real required to evaluate it

See it on your kind of data

Start with public Slack, NetSuite and Zendesk samples. Then explore workspace Bundles such as Support Ops; plan limits, AI Power and beta invite requirements apply.

Launch your free workspace